We believe in the utmost satisfaction of our products. If you are dissatisfied with their purchase or if there is a critical flaw in your item, we will accept it back and fully refund your purchase minus the shipping costs. You can exchange your item at the exact value for another item in our shop. We warmly encourage feedback if you feel that something can be improved or should be changed. It is the best method to ensure that each customer is happy with their product and that Earth Practice grows to accept changes by the people who support us. We take our refund and exchange policy seriously so you can buy with confidence.